Refund & Cancellation Policy

1. Overview & Merchant of Record (Paddle.com)

This Refund & Cancellation Policy applies to all paid subscriptions (BASIC, PRO, and MAX monthly plans) and one-time Extra Credit Packs (Boost 80, Boost 200, and Boost 500) purchased on RawCanvas (https://rawcanvas.ai).

Our order process is conducted by our online reseller and Merchant of Record, Paddle.com (Paddle.com Market Limited / Paddle.com Inc.). Paddle.com is the Merchant of Record for all of our orders, provides billing and customer service inquiries, and handles payment processing, tax compliance, and returns in accordance with Paddle's Checkout Buyer Terms and Conditions.

2. 14-Day Refund Policy

We stand behind the quality of RawCanvas and comply fully with Paddle's 14-day refund framework and applicable consumer protection laws:

• 14-Day Refund Window: You may request a full refund within 14 calendar days of your initial purchase date (or within 14 days of a recurring subscription charge) by contacting us at support@rawcanvas.ai or by reaching out directly to Paddle Buyer Support via the link in your email receipt.
• Statutory Consumer Withdrawal Rights (EU, EEA, UK & Switzerland): If you are a Consumer residing in the European Union, European Economic Area, United Kingdom, or Switzerland, you have a statutory right to withdraw from your purchase and receive a full refund within 14 days of the transaction date in accordance with mandatory consumer protection laws and Paddle's Buyer Terms.
• Unused or Lightly Tested Purchases & Billing Errors: Refund requests submitted within 14 days where purchased credits remain unused (or were only minimally used to test the service), or where an accidental duplicate or unintended renewal charge occurred, are promptly approved in full.
• Effect of Refund on Account Credits: When a monetary refund is issued for a subscription or Extra Credit Pack, the corresponding subscription plan or remaining credits from that refunded order are removed from your studio wallet.

3. Subscription Cancellation Policy

Monthly subscriptions (BASIC at $9/month, PRO at $24/month, and MAX at $49/month) renew automatically every 30 days unless canceled. You are in full control of your subscription and may cancel at any time with no cancellation fee:

• Self-Service Cancellation via Paddle: Click the “Manage Subscription” or “Cancel Subscription” link included in any Paddle invoice/receipt email sent to your billing email address, or use paddle.net.
• Cancellation via Support: Email support@rawcanvas.ai from your account email address and we will cancel your recurring subscription within 24 hours.
• Preservation of Extra Credit Packs: Canceling a monthly subscription stops all future recurring monthly charges. Any one-time Extra Credit Packs (Boost 80, Boost 200, Boost 500) in your account remain active for their full 12-month validity period.

4. Automatic Instant Credit Refunds for Failed Generations

In addition to monetary payment refunds, RawCanvas enforces an automated technical guarantee on every icon generation job: if any generation job fails to complete or encounters a pipeline error, 100% of the deducted credit (1 credit) for that job is automatically and immediately refunded to your studio credit balance and logged in your Account Ledger.

5. How to Request a Refund

To request a refund or billing assistance, you can use either of these options:

1. Email RawCanvas Support: Send an email to support@rawcanvas.ai with your account email address and your Paddle receipt or order ID. We respond to all refund and billing requests within 1 business day.
2. Contact Paddle Buyer Support Directly: Reply to your Paddle email receipt or visit https://paddle.net to look up your transaction and submit a refund or cancellation request directly to Paddle, our Merchant of Record.

Approved refunds are returned to your original payment method by Paddle and typically appear on your statement within 5 to 10 business days depending on your bank or card issuer.